Team Viewer
TeamViewer (TeamViewer 6) is a popular piece of software
used for Internet-based remote access and support. TeamViewersoftware can connect to any PC or server, so
you can remote control your partner's PC as if you were sitting right in front
of it. For the remote session to work the partner has to start a small
application, which does not require installation or administrative rights.
TeamViewer 6 is the
latest version of the software and works with Windows, Mac, Linux operating
systems and Mobile (Android, Apple iPad, Apple iPhone) devices. Team Viewer 6
is free for all non-commercial users.
TeamViewer is primarily used by our infrastructure team to
assist resources or consultants who are working remotely. Well, we can log in
and access the user's computer remotely and resolve any kind of computer issue
they may be having. We do have a cloud based email service and sometimes users
run into issues accessing the web-mail. Also, if users have any issues related
to VPN connection or any other network connectivity issue, we can resolve it
using TeamView, hence troubleshooting the user's issue helps us to boost our
business and it helps our resources to focus better.
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You can instantly connect to a user's computer and take full
control.
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You can also transfer data (such as Windows files etc.) using
this application.
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It gives the option to do video and audio conference and
chatting.
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You can schedule and hold meetings as well.
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Connection timed out issue: Though the connection to the remote
computer is instant but the connection sometimes doesn't last for long despite
good internet connectivity at both ends. I am not sure if the application in
itself has a loophole which perhaps the developers would like to address.
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Sometimes the mouse pointer freezes when you are already working
on the remote machine. 8.0
To be honest this is a well rounded product and it technically
covers a lot of applications like remote control, conference, meeting hosting
etc. But since I have used it mainly to troubleshoot a user's machine in
current as well as in previous companies I would say that this is great for
people who work at the "Help Desk" or as "Remote Support
Engineers". This is due to the fact that in high velocity scenarios
where the pressure is extremely high to troubleshoot user issues remotely and
within a certain time frame then this kind of product comes in very handy. The
best part is that it is simple to download and also to use. Any novice engineer
can just start using it right after downloading and doesn't require any
training at all. It is a very easy, simple and helpful tool.
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